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Customer Satisfaction

1. Personal Information

2. What is your age?

3. What is your gender?

4. How did you hear about us?

5. How did you normally get your running information?

6. What are your expectations from travel agency?

7. How many trips do you undertake in a year?

8. What is the average duration of trips undertaken?

9. Please rate your customer service representative in the following area:

Very Satisfied Satisfied Fairly Satisfied Unsatisfied
Our customer service's politeness and courteous
Our customer service's professionalism
Able to solve problems
Knowledge on question being asked
Spoke clearly and understandably
Followed up with my questions/problems
What do you think of the tour program
Performance and politeness of Guide
Performance and politeness of Driver
Hotels and accommodation used
Coach/Transportation used
Sightseeing Tours

10. Compared to our competitors, is our service quality better, worse, or about the same?

11. Do you have any other comments, questions, or concerns, as we would like the opportunity to look into these and improve them.

12. Compared to our competitors, are our service's prices higher, lower, or about the same?

13. Would you travel with us again?